Welcome to SRVTOOLS Professional Consulting Services

We have been in business for over 15 years serving Alberta business. Complete satisfaction is our number one objective. With our experience from the both the Government and the private sector we can offer enterprise solutions to small and mediums sized organizations. We believe that everyone time is valuable. We work with you to provide solutions that are long term and have a proven track record. Business Analyst A business analyst or "BA" is responsible for analyzing the business needs of clients to help identify business problems or issues and propose solutions. Simply put they translate business goals or objectives into technical requirements. We work very closely with the organizations stakeholders to ensure that they have properly captured all elements of the business needs so that that a efficient and costeffective solution can be provided. Risk Management Risk management is the identification, assessment, and prioritization of risks (defined in ISO 31000 as the effect of uncertainty on objectives, whether positive or negative) followed by coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of unfortunate events[1] or to maximize the realization of opportunities. Risks can come from uncertainty in financial markets, threats from project failures (at any phase in design, development, production, or sustainment life-cycles), legal liabilities, credit risk, accidents, natural causes and disasters as well as deliberate attack from an adversary, or events of uncertain or unpredictable root-cause. Several risk management standards have been developed including the Project Management Institute, the National Institute of Standards and Technology, actuarial societies, and ISO standards.[2][3] Methods, definitions and goals vary widely according to whether the risk management method is in the context of project management, security, engineering, industrial processes, financial portfolios, actuarial assessments, or public health and safety. The strategies to manage threats (uncertainties with negative consequences) typically include transferring the threat to another party, avoiding the threat, reducing the negative effect or probability of the threat, or even accepting some or all of the potential or actual consequences of a particular threat, and the opposites for opportunities (uncertain future states with benefits). Project Management Project management is the discipline of planning, organizing, motivating, and controlling resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables),[1] undertaken to meet unique goals and objectives,[2] typically to bring about beneficial change or added value. The temporary nature of projects stands in contrast with business as usual (or operations),[3] which are repetitive, permanent, or semi-permanent functional activities to produce products or services. In practice, the management of these two systems is often quite different, and as such requires the development of distinct technical skills and management strategies. The primary challenge of project management is to achieve all of the project goals[4] and objectives while honoring the preconceived constraints.[5] The primary constraints are scope, time, quality and budget.[6] The secondary —and more ambitious— challenge is to optimize the allocation of necessary inputs and integrate them to meet pre-defined objectives. Project Portfolio Management Project Portfolio Management (PPM) is the centralized management of processes, methods, and technologies used by project managers and project management offices (PMOs) to analyze and collectively manage a group of current or proposed projects based on numerous key characteristics. The objectives of PPM are to determine the optimal resource mix for delivery and to schedule activities to best achieve an organization’s operational and financial goals ― while honouring constraints imposed by customers, strategic objectives, or external real-world factors. Different open source and commercial technology software can provide a critical, enabling platform for PPM. Strategic Management Strategic management analyzes the major initiatives taken by a company's top management on behalf of owners, involving resources and performance in internal and external environments.[1] It entails specifying the organization's mission, vision and objectives, developing policies and plans, often in terms of projects and programs, which are designed to achieve these objectives, and then allocating resources to implement the policies and plans, projects and programs. A balanced scorecard is often used to evaluate the overall performance of the business and its progress towards objectives. Recent studies and leading management theorists have advocated that strategy needs to start with stakeholders expectations and use a modified balanced scorecard which includes all stakeholders.

Casey MacDonald I.S.P. PMP Senior Project Manager at Government of Alberta Edmonton, Alberta, Canada | Government Administration

Government of Alberta, SRVTOOLS Government of Alberta, ITV Television (Global Television) Edmonton University of Alberta
Casey MacDonald's role as Project Manager is to successfully lead cross-functional project teams to successful project completion following the SDLC (Solution Development Life-Cycle). A Project Manager uses formal project management techniques and interact with clients and other stakeholders to ensure projects are completed within scope, cost and execution commitments.

Senior Project Manager at Government of Alberta September 2012 Present (2 year 5 month)

Work closely with members of the Judiciary,Court Services employees and contractors to ensure projects are completed on time, on schedule and on budget. Duties include:
    • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
    • Identifies resources needed and assigns individual responsibilities.
    • Manages day-to-day operational aspects of a project and scope.
    • Reviews deliverables prepared by team before passing to client.
    • Effectively applies PM methodology and enforces project standards.
    • Prepares for engagement reviews and quality assurance procedures.
    • Minimizes exposure and risk on project.
    • Ensures project documents are complete, current, and stored appropriately.
    • Project Accounting
    • Manages project budget.
    • Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
1 recommendation available upon request

Managing Director of Opperations at SRVTOOLS January 2000 Present (13 years 11 months)

  • Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.
  • Strategic Consulting, including business plan & sales strategy development.
  • Project Management Consulting, including PLC Development and Procurement.
  • Information Technology Consulting, including System Analysis & Business Analysis.
  • Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.
  • Comprehensive database management and migration from SQL to Oracle.
  • Instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and backpain. Give onsite and offsite classes.

Senior Systems Analyst at Government of Alberta June 1999 - September 2012 (13 years 4 months)

Duties include:
  • Hardware and software roll outs
  • Oversee all information technology processes for the Court of Appeal
  • Blackberry/IPhone support adviser both server and client side
  • Deliver high quality business and technology services for the justices and staff of the Court of Appeal
  • Identify issues that potentially compromise network systems and services as well as identify potential
  • Look for in-efficiencies and provide recommendations to resolve those issues
  • Recommend commonly available technology devices so that the judiciary and staff may efficiently perform their judicial and administrative responsibilities. Some technology devices include cell phones, computers, personal digital assistants (hand-held devices that provide instant access to calendar and contacts) and portable e-mail devices
  • Responsible for application integration support, problem discovery and resolution, root-cause analysis and development and delivery of regular status reports
  • Business Writing - Create notice(s) of proposed procurements for projects that I took the lead on
  • Business Writing - Create Requests For Proposals for projects
  • Provide support and analysis design for a number of smaller applications that function with considerable independence
1 recommendation available upon request

Senior Network Analyst at ITV Television (Global Television) Edmonton January 1997 - June 1998 (1 year 6 months)

  • WAN/LAN Management
  • Computer Systems
  • Network Monitor
  • MicroSoft Exchange

Project Management Professional (PMP)

Project Management Institute (PMI) July 2013

Information Systems Professional (I.S.P.)

Canada's Association of Information Technology (IT) Professionals May 2013

Microsoft Certified Professional (MCP)

Microsoft January 2004

Certified Novel Administrator (CNA)

Novel January 2005

Senior Project ManagerGovernment of Alberta

Advanced Project Management U of A School of Business
Honors and Awards

Digital Recording Update Project - Project Award

Government of Alberta - Court Services 2011

Team award for Electronic Appeal Process Alberta Justice

Government of Alberta 2005

Project Management Institute (PMI)

Member 2011 to Present

CIPS (Canadian Information Processing Society)

May 2013 to Present

Transcript Management Services (TMS) Project - Phase 1April 2013 to October 2013 Members:Casey M.

This project will analyze current Transcript Management Services (TMS) and court reporting services that are being offered. A new future state (Business Model) will be developed for the delivery of Transcript Management Services and court reporting services along with a cost impact analysis and implementation strategy for the proposed future state.

PMO / CMO Website Portal November 2012 to Present Members:Casey M., Beatriz A.

Redesign of the exhisting project managment portal for the Project Management Office (PMO) / Change Management Office (CMO) sharepoint site of Court Services.

Edmonton Remand Center (ERC) Remote Access Project January 2013 to September 2013 Members:Casey M., Bob M.

Background Information: Simply put, CCTV or the newer more commonly used term of videoconferencing is the two (or more) way exchange of live video that connects meeting members so that members at a distance can not only be heard but seen as well. As technology advanced so did the opportunities and usage of videoconferencing. CCTV started in Alberta courthouses in 1999 with 14 devices. It was used primarily for meetings, with the occasional remote witness testimony. In 2004, a pilot project with correctional facilities allowed prisoners to make court appearances (for pleas and bail hearings) via videoconferencing. That pilot consisted of two correctional facilities and eight court locations. By 2006, with the benefits of CCTV clearly established, the technology was expanded to three correctional facilities and 55 court locations. Today, there are approximately 300 devices in 10 correctional sites and 72 court locations. The number of devices will increase to over 400 once the new Edmonton Remand Center opens in 2013.

COA MS Word Conversion Project November 2012 to November 2013 Members:Casey M.

Project Statement: The Court of Appeal (COA) is looking to make the MS Office Suite (in particular MS Word) the standard document creation application, replacing the long-standing Corel WordPerfect (WP) Office Suite. Furthermore, the COA requires that its existing WP templates be converted to that of MS Word. Background Information: The number of people whose primary word processing suite is that of Corel WP has quickly dwindled over the past few years. Although WP users are fiercely loyal to the product, it is incredibly difficult from a business perspective to ignore the millions of users of MS Office. To this end, the Courts are finding that external communication is almost solely that of MS Word. Previous versions of WP did not convert documents well enough into MS Word and left many spending an ordinate amount of time reformatting text. In an Office-centric world, it is highly unlikely that WP will attract a new fan base.


Project Statement: Family Justice Services is looking to have its current website retooled with new content and functionality so that it properly meets the needs of the clients that they service. Background Information: Family Justice Services (FJS) is a group of programs and services offered by the Government of Alberta, Justice and Solicitor General in collaboration with the Courts of Alberta. FJS works directly with individuals and families to find appropriate solutions for family law-related issues. The programs and services offered by FJS include:
  • Information Services for family matters,
  • Educational Services (focusing on parenting apart and the children’s needs);
  • Intake and Court Worker Services including assessments and referral;
  • Preparation for court applications, making presentations in Provincial Court, and court room assistance including court-generated orders;
  • Mediation and Dispute Resolution Programs (for family matters and child protection and intervention matters), and child support issues in the Court of Queens’ Bench;
  • Parenting Intervention and Parenting Assessment Subsidy Programs- for families with complex and unresolved court applications.
Family Justice Services currently has two public-facing websites (www.albertacourts.ab.ca/familyjusticeservices and www.albertacourts.ab.ca/familylaw) which serve mainly to inform Albertans about FJS offerings. Users can also print off some (non-interactive) forms which they might use to make a court application. Because of the current state of the two websites many clients fill out the incorrect / outdated forms. Front counter staff must deal with their frustration and offer to help them with the correct form. This is a chronic issue that is a direct result of a disjointed and outdated web frontend that is confusing to navigate for our external clientele.

Electronic Chambers Diary - COA 2011 to Present Members:Casey M.

Scheduling based web application for chambers court. TEAMS Reporting

TEAMS Tracking Electronic Appeals Management Systems - COA June 2009 to Present Members:Casey M., John P.

The Tracking Electronic Appeals Management System (TEAMS) was implemented on June 30, 2010. The Court of Appeal has identified this project as a ‘contingency plan’ and it is being implemented as an interim solution until a more permanent solution is developed through Justice Innovation & Modernization of Services (JIMS).

Document Management System - COA 2004 to Present Members:Casey M.

Skills & Expertise
  • Business Analysis
  • Project Management
  • Systems Analysis
  • SDLC
  • Requirements Analysis
  • Information Management
  • Governance
  • SharePoint
  • IT Strategy
  • ITIL
  • Vendor Management
  • PMO
  • IT Management
  • Cross-functional Team Leadership
  • Supreme Court
  • Government
  • Data Modeling
  • Requirements Gathering
  • Enterprise Architecture
  • Project Portfolio Management
  • Integration
  • Business Process Improvement
  • Management
  • IT Service Management
  • PMP
  • Software Project Management
  • Business Process
  • Information Technology
  • Program Management
  • Consulting
  • Project Delivery
  • IT Operations
  • Oracle
  • Solution Architecture
  • Business Intelligence
  • Data Center
  • Disaster Recovery

Northern Alberta Institute of Technology / NAIT

Applied Bachelor Degree, System, Networking, and LAN/WAN Management/Manager, 2001 - 2006

Grant Macewan University

System Support Specialist, System, Networking, and LAN/WAN Management/Manager, 1997 - 1999 Grade: 3.5/4.0

Archbishop O'leary High School

1987 - 1990

University of Alberta

Advanced Program in Project Management

University of Alberta

Risk Management - University of Alberta
Triatholon, Swimming, Biking and Running - ST Albert Triatholon, Edmonton Masters Swimming

Casey MacDonald I.S.P. PMP

Senior Project Manager at Government of Alberta

2 people have recommended Casey

Nora D., was Casey's client — John P., Sr Project Manager (Contract), Ministry of Justice, Govt. of Alberta, managed Casey at Government of Alberta Contact Casey on LinkedIn

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