Welcome to SRVTOOLS Professional Consulting Services
We have been in business for over 15 years serving Alberta business. Complete satisfaction is our number one objective. With our experience from the both the Government and the private sector we can offer enterprise solutions to small and mediums sized organizations.
We believe that everyone time is valuable. We work with you to provide solutions that are long term and have a proven track record.
A business analyst or "BA" is responsible for analyzing the business needs of clients to help identify business problems or issues and propose solutions. Simply put they translate business goals or objectives into technical requirements. We work very closely with the organizations stakeholders to ensure that they have properly captured all elements of the business needs so that that a efficient and costeffective solution can be provided.
Risk management is the identification, assessment, and prioritization of risks (defined in ISO 31000 as the effect of uncertainty on objectives, whether positive or negative) followed by coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of unfortunate events or to maximize the realization of opportunities. Risks can come from uncertainty in financial markets, threats from project failures (at any phase in design, development, production, or sustainment life-cycles), legal liabilities, credit risk, accidents, natural causes and disasters as well as deliberate attack from an adversary, or events of uncertain or unpredictable root-cause. Several risk management standards have been developed including the Project Management Institute, the National Institute of Standards and Technology, actuarial societies, and ISO standards. Methods, definitions and goals vary widely according to whether the risk management method is in the context of project management, security, engineering, industrial processes, financial portfolios, actuarial assessments, or public health and safety.
The strategies to manage threats (uncertainties with negative consequences) typically include transferring the threat to another party, avoiding the threat, reducing the negative effect or probability of the threat, or even accepting some or all of the potential or actual consequences of a particular threat, and the opposites for opportunities (uncertain future states with benefits).
Project management is the discipline of planning, organizing, motivating, and controlling resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables), undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value. The temporary nature of projects stands in contrast with business as usual (or operations), which are repetitive, permanent, or semi-permanent functional activities to produce products or services. In practice, the management of these two systems is often quite different, and as such requires the development of distinct technical skills and management strategies.
The primary challenge of project management is to achieve all of the project goals and objectives while honoring the preconceived constraints. The primary constraints are scope, time, quality and budget. The secondary —and more ambitious— challenge is to optimize the allocation of necessary inputs and integrate them to meet pre-defined objectives.
Project Portfolio Management
Project Portfolio Management (PPM) is the centralized management of processes, methods, and technologies used by project managers and project management offices (PMOs) to analyze and collectively manage a group of current or proposed projects based on numerous key characteristics. The objectives of PPM are to determine the optimal resource mix for delivery and to schedule activities to best achieve an organization’s operational and financial goals ― while honouring constraints imposed by customers, strategic objectives, or external real-world factors.
Different open source and commercial technology software can provide a critical, enabling platform for PPM.
Strategic management analyzes the major initiatives taken by a company's top management on behalf of owners, involving resources and performance in internal and external environments. It entails specifying the organization's mission, vision and objectives, developing policies and plans, often in terms of projects and programs, which are designed to achieve these objectives, and then allocating resources to implement the policies and plans, projects and programs. A balanced scorecard is often used to evaluate the overall performance of the business and its progress towards objectives. Recent studies and leading management theorists have advocated that strategy needs to start with stakeholders expectations and use a modified balanced scorecard which includes all stakeholders.
Casey MacDonald I.S.P. PMP
Senior Project Manager at Government of AlbertaEdmonton, Alberta, Canada | Government Administration
Government of Alberta, SRVTOOLS
Government of Alberta, ITV Television (Global Television) Edmonton
University of Alberta
Casey MacDonald's role as Project Manager is to successfully lead cross-functional project teams to successful
project completion following the SDLC (Solution Development Life-Cycle). A Project Manager uses formal
project management techniques and interact with clients and other stakeholders to ensure projects are completed
within scope, cost and execution commitments.
Senior Project Manager at Government of Alberta
September 2012 Present (2 year 5 month)
Work closely with members of the Judiciary,Court Services employees and contractors to ensure projects are
completed on time, on schedule and on budget.
Creates and executes project work plans and revises as appropriate to meet changing needs and
Identifies resources needed and assigns individual responsibilities.
Manages day-to-day operational aspects of a project and scope.
Reviews deliverables prepared by team before passing to client.
Effectively applies PM methodology and enforces project standards.
Prepares for engagement reviews and quality assurance procedures.
Minimizes exposure and risk on project.
Ensures project documents are complete, current, and stored appropriately.
Manages project budget.
Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors
receivables for project.
1 recommendation available upon request
Managing Director of Opperations at SRVTOOLS
January 2000 Present (13 years 11 months)
Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy
and statistics systems.
Strategic Consulting, including business plan & sales strategy development.
Project Management Consulting, including PLC Development and Procurement.
Information Technology Consulting, including System Analysis & Business Analysis.
Advising new businesses on formation of corporations and business structures, drafting privacy policies and
structuring commercial transactions.
Comprehensive database management and migration from SQL to Oracle.
Instruction on workstation setup
for prevention of eyestrain, repetitive strain injuries, and backpain. Give onsite and offsite classes.
Senior Systems Analyst at Government of Alberta
June 1999 - September 2012 (13 years 4 months)
Hardware and software roll outs
Oversee all information technology processes for the Court of Appeal
Blackberry/IPhone support adviser both server and client side
Deliver high quality business and technology services for the justices and staff of the Court of Appeal
Identify issues that potentially compromise network systems and services as well as identify potential
Look for in-efficiencies and provide recommendations to resolve those issues
Recommend commonly available technology devices so that the judiciary and staff may efficiently perform
their judicial and administrative responsibilities. Some technology devices include cell phones, computers,
personal digital assistants (hand-held devices that provide instant access to calendar and contacts) and
portable e-mail devices
Responsible for application integration support, problem discovery and resolution, root-cause analysis and
development and delivery of regular status reports
Business Writing - Create notice(s) of proposed procurements for projects that I took the lead on
Business Writing - Create Requests For Proposals for projects
Provide support and analysis design for a number of smaller applications that function with considerable
1 recommendation available upon request
Senior Network Analyst at ITV Television (Global Television) Edmonton
January 1997 - June 1998 (1 year 6 months)
Project Management Professional (PMP)
Project Management Institute (PMI) July 2013
Information Systems Professional (I.S.P.)
Canada's Association of Information Technology (IT) Professionals May 2013
Microsoft Certified Professional (MCP)
Microsoft January 2004
Certified Novel Administrator (CNA)
Novel January 2005
Senior Project ManagerGovernment of Alberta
Advanced Project Management U of A School of Business
Honors and Awards
Digital Recording Update Project - Project Award
Government of Alberta - Court Services 2011
Team award for Electronic Appeal Process Alberta Justice
Government of Alberta 2005
Project Management Institute (PMI)
Member 2011 to Present
CIPS (Canadian Information Processing Society)
May 2013 to Present
Transcript Management Services (TMS) Project - Phase 1April 2013 to October 2013
This project will analyze current Transcript Management Services (TMS) and court reporting services that are
being offered. A new future state (Business Model) will be developed for the delivery of Transcript
Management Services and court reporting services along with a cost impact analysis and implementation
strategy for the proposed future state.
PMO / CMO Website Portal
November 2012 to Present
Members:Casey M., Beatriz A.
Redesign of the exhisting project managment portal for the Project Management Office (PMO) / Change
Management Office (CMO) sharepoint site of Court Services.
Edmonton Remand Center (ERC) Remote Access Project
January 2013 to September 2013
Members:Casey M., Bob M.
Simply put, CCTV or the newer more commonly used term of videoconferencing is the two (or more) way
exchange of live video that connects meeting members so that members at a distance can not only be heard
but seen as well. As technology advanced so did the opportunities and usage of videoconferencing.
CCTV started in Alberta courthouses in 1999 with 14 devices. It was used primarily for meetings, with the
occasional remote witness testimony. In 2004, a pilot project with correctional facilities allowed prisoners to
make court appearances (for pleas and bail hearings) via videoconferencing. That pilot consisted of two
correctional facilities and eight court locations. By 2006, with the benefits of CCTV clearly established, the
technology was expanded to three correctional facilities and 55 court locations. Today, there are
approximately 300 devices in 10 correctional sites and 72 court locations. The number of devices will
increase to over 400 once the new Edmonton Remand Center opens in 2013.
COA MS Word Conversion Project
November 2012 to November 2013
The Court of Appeal (COA) is looking to make the MS Office Suite (in particular MS Word) the standard
document creation application, replacing the long-standing Corel WordPerfect (WP) Office Suite.
Furthermore, the COA requires that its existing WP templates be converted to that of MS Word.
The number of people whose primary word processing suite is that of Corel WP has quickly dwindled over
the past few years. Although WP users are fiercely loyal to the product, it is incredibly difficult from a
business perspective to ignore the millions of users of MS Office. To this end, the Courts are finding that
external communication is almost solely that of MS Word.
Previous versions of WP did not convert documents well enough into MS Word and left many spending an
ordinate amount of time reformatting text. In an Office-centric world, it is highly unlikely that WP will attract
a new fan base.
FAMILY JUSTICE SERVICES – REDESIGN OF THE FAMILY JUSTICE SERVICES,
GOVERNMENT OF ALBERTA WEBSITE
November 2012 to March 2013
Members:Casey M., Jason Q., Nora Deisman
Family Justice Services is looking to have its current website retooled with new content and functionality so
that it properly meets the needs of the clients that they service.
Family Justice Services (FJS) is a group of programs and services offered by the Government of Alberta,
Justice and Solicitor General in collaboration with the Courts of Alberta. FJS works directly with individuals
and families to find appropriate solutions for family law-related issues.
The programs and services offered by FJS include:
Information Services for family matters,
Educational Services (focusing on parenting apart and the children’s needs);
Intake and Court Worker Services including assessments and referral;
Preparation for court applications, making presentations in Provincial Court, and court room assistance
including court-generated orders;
Mediation and Dispute Resolution Programs (for family matters and child protection and intervention
matters), and child support issues in the Court of Queens’ Bench;
Parenting Intervention and Parenting Assessment Subsidy Programs- for families with complex and
unresolved court applications.
Family Justice Services currently has two public-facing websites
(www.albertacourts.ab.ca/familyjusticeservices and www.albertacourts.ab.ca/familylaw) which serve mainly
to inform Albertans about FJS offerings. Users can also print off some (non-interactive) forms which they
might use to make a court application.
Because of the current state of the two websites many clients fill out the incorrect / outdated forms. Front
counter staff must deal with their frustration and offer to help them with the correct form. This is a chronic
issue that is a direct result of a disjointed and outdated web frontend that is confusing to navigate for our
Electronic Chambers Diary - COA
2011 to PresentMembers:Casey M.
Scheduling based web application for chambers court.
TEAMS Tracking Electronic Appeals Management Systems - COA
June 2009 to Present
Members:Casey M., John P.
The Tracking Electronic Appeals Management System (TEAMS) was implemented
on June 30, 2010. The Court of Appeal has identified this project as a ‘contingency plan’ and it is being
implemented as an interim solution until a more permanent solution is developed
through Justice Innovation & Modernization of Services (JIMS).
Document Management System - COA
2004 to Present